Communication Pledge: Response Within 24 Hours
When you own a rental, silence creates stress. Questions stack up fast when you do not know what is happening with rent, maintenance, or the tenant. That’s why Hendricks Property Management offers the Communication Pledge.
We commit to responding to owner and resident messages within 24 hours. You can reach us by phone, email, or through the online portal. This pledge is about keeping you informed and keeping small issues from turning into bigger ones.
Why Communication Matters in Property Management
A rental home has many moving parts. A repair request, a late payment, or a lease question can turn into a bigger headache when communication slows down.
Clear communication helps you stay confident in what is happening at your property. It also helps problems get handled sooner, when they are usually easier to solve.
How the Communication Pledge Works
Owners and residents can contact Hendricks by phone, email, or the online portal. We respond within 24 hours.
You also get ongoing updates tied to rent activity, maintenance, and property performance, so you are not forced to check in daily just to stay in the loop.
Why Hendricks Offers This Pledge
We offer the Communication Pledge because owners deserve a clear standard. Too many management relationships break down when response time is unclear.
A written pledge creates accountability. It sets a shared expectation for you, for residents, and for our team. It also keeps communication consistent, even when things get busy.
What Owners Can Expect
When you partner with Hendricks:
You will know how to reach us.
You will know when to expect a reply.
You will get updates tied to the parts of management that affect your rental the most.
What the Leasing Pledge Means
In the video , Kyle Hendricks explains the Communication Pledge and what the 24-hour response standard looks like in real day-to-day management.
Communication Pledge FAQ
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It is Hendricks Property Management’s commitment to respond to owner and resident communication within 24 hours.
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You can reach us by phone, email, or through the online portal.
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No. Market conditions vary. The pledge focuses on management performance standards, not guaranteed income levels.
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Yes. Owners receive regular updates related to rent activity, maintenance, and property performance.
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Clear communication helps prevent small issues from becoming larger problems.
What Our Clients Are Saying
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