Hendricks Results Pledge:
Clear Standards for Owners
At Hendricks Property Management, promises only matter when they’re backed by action. Owners should know what to expect and how performance is measured. That’s why we created the Results Pledge.
The Results Pledge sets clear service standards and measurable expectations for how we manage your rental. It reflects our focus on execution, accountability, and consistent follow-through.
Why the Results Pledge Matters
Property management can feel vague if performance standards are not defined. Owners often hear general promises but rarely see measurable benchmarks.
The Results Pledge outlines what we commit to delivering. It gives owners clarity around communication, leasing performance, and ongoing management standards.
This approach creates transparency and reduces guesswork.
How the Results Pledge Works
When you partner with Hendricks Property Management:
Performance expectations are defined upfront.
Communication standards are clearly outlined.
Leasing and management timelines are established.
Follow-through is monitored and measured.
The Results Pledge is not about slogans. It is about setting a clear standard and meeting it consistently.
Our Commitment to Owners
The Results Pledge reflects how we run day-to-day operations.
We set measurable service standards.
We communicate with owners consistently.
We track performance internally.
We stay accountable to the expectations we outline.
Owners should not have to wonder how their property is being managed. The Results Pledge creates clarity around what we deliver.
Why Hendricks Offers This Pledge
Hendricks Property Management offers the Results Pledge because property owners deserve clarity. Too many management companies rely on vague promises instead of defined standards. We believe expectations should be stated clearly from the start.
The Results Pledge exists because we believe property management should feel predictable, measurable, and professional.
What the Hendricks Results Pledge Meanss
The Results Pledge reflects confidence in our systems and our team.
When performance standards are written down, everyone understands what success looks like. Owners know what to expect. Our team knows what they are responsible for delivering.
What the Leasing Pledge Means
In our video, Kyle Hendricks explains the Results Pledge and why it matters for rental owners. He walks through what performance standards look like in practice and how Hendricks measures success in leasing and management.
Results Pledge FAQ
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The Results Pledge defines the measurable service standards Hendricks Property Management commits to delivering for rental owners.
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It covers leasing performance, communication standards, and ongoing property management execution.
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It sets clear expectations at the start of the relationship so owners know what level of service they can expect.
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No. Market conditions vary. The pledge focuses on management performance standards, not guaranteed income levels.
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Clear standards create accountability. Owners benefit from knowing how performance is defined and measured.
What Our Clients Are Saying
Overall Rating
Sarah GuerraI have been a Hendricks renter since 2020 and from the very beginning, it was made clear that they pay attention to detail, support their renters, and encourage and promote great communication so that I feel valued and am comfortable in my home. I cannot say enough great things and I tell everyone that asks, Hendricks is the property management company you want to work with! They are prompt when it comes to any maintenance concerns, I am in the loop at all times, and there is always a solution. The renters app they utilize is user friendly to pay rent, request maintenance, and view any documents so it’s a one stop shop. My family and I love our home, the community we are in, and love Hendricks for all they do. Thank you.
I have been a Hendricks renter since 2020 and from the very beginning, it was made clear that they pay attention to detail, support their renters, and encourage and promote great communication so that I feel valued and am comfortable in my home. I cannot say enough great things and I tell everyone that asks, Hendricks is the property management company you want to work with! They are prompt when it comes to any maintenance concerns, I am in the loop at all times, and there is always a solution. The renters app they utilize is user friendly to pay rent, request maintenance, and view any documents so its a one stop shop. My family and I love our home, the community we are in, and love Hendricks for all they do. Thank you.
Gerard MartinezGreat experience renting through Hendricks Property Management in San Antonio. The process has been smooth, and James Abdullah, Assistant Property Manager, has been especially helpful, responsive, and easy to communicate with whenever I’ve had questions. I appreciate the professionalism and would recommend Hendricks Property Management to other renters.
In the eighties I realize I renter from them before. Now its been over sixteen years. So I am extremely happy with Hendricks Property.
Venkat YerraGood service
Dejori SandersI love how quickly James Abdhullah was able to assist me with any problems. Overall, easy to rent from, lovely home & area & they are very responsive & helpful!
Elizabeth DayritOur experience with Hendricks Property Management is a very positive one. They are quick to address any issues "if" we have one and resolve them in a timely manner. The manager and their employees are polite and respectful. They make sure that our relationship with them is one that is free of stress. This management company is the best one I have ever experienced as a renter and I have been a renter for a very long time.
They have been managing my property for over 20 years. Absolutely love their great communication and proactive care of our property.
M K RamadossThey have managed our rental property for several years. Very efficient and professional and would highly recommend to anyone looking for a property manager. Keep up the excellent service
Terrance HowardVery satisfied with the service it was quick and efficient!
William MartinBeen renting a property managed by them for almost 5 months now. At the start, they were great. We worked with Virginia and once we started renting were handed off to another person to manage any issues we had going forward (I think her name was Cindy).
The biggest issue we have been having is the inconsistency in which they want us to communicate with them. Sometimes they want emails, sometimes they say we need to call, other times they say we can text, and lastly on occasion we have to go through the portal. It feels like we get a different answer every time which means we wait for them to respond, then have to resubmit whatever said issue is and then wait for them to respond again.
Another issue we had was we were forced into paying for a benefits package, which is fine because it covers 24/7 maintenance and what not. Issue was it also included quarterly air filters changes... which I guess someone wasn't tracking because come month 4 and we still hadn't gotten one, we reached out and were told we had to change them... we then had to pull up the information and provide their benefits package info to them. They 180'd and handled it, but it's small things like that seem to come up here and there.
Also I am pretty sure when we first signed the benefits package covered pest control. That doesn't seem to be the case and the previous graphic on the listing is no longer available, and the current one doesn't show pest control.
Vanessa HaganI am so thrilled with this property management company. The application process was so smooth. The lady that helped us with the application was so knowledgeable and helpful. We had to put in a maintenance request for the AC and within a couple of hours of putting that request in, they had a professional AC company (not a maintenance guy) reaching out to us to see when they could come by. I'm impressed with how quickly that was resolved. We are so happy with this company.
Im so happy with this property management, always answer my questions kindly and have good team members, they do all my home maintenance on time perfectly. Very good management!!
Taylor ThompsonHendricks was a breath of fresh air compared to my last management company. They took care of issues quickly, and always responded to questions or concerns promptly. James Abdullah was our point of contact and he was a pleasure to work with.
Austin in San AntonioThank you very much Hendricks property for everything that you have done and do know that you will remain blessed because of the honesty and integrity that you hold within your company and employees.
So I truly recommend Hendricks property and management company for your next home. Whether it be a home to buy or to rent, you'll definitely become part of the family.
Kenneth WoodProfesional and fast
Gloria SanchezWe have only been renting with Hendricks for a few months now and they have been nothing but amazing. The process for maintenance requests moves so quickly and James always responds in a timely manner! We look forward to being here for a long time.
Monique HowardThank! You for always a prompt response i may be having with any repairs of resident issues.
This property management is outstanding! They are all very kind people who work with your needs, and every time I've been to their offices, they are always greeting me with a smile. If we need anything they have always been quick to respond and give us a time line of when someone can be by to address our issue. I highly recommend this company.
If I owned property in San Antonio I would trust it to you and your staff. I have been very impressed with the professionalism and kindness demonstrated on the rare encounters I have had with the team there. This is not the best house we've ever lived in, not by long-shot, however dealing with Hendricks has been a major blessing, most especially with the unique challenges and I am grateful. Thank you, and his little dog, too.
Y MGREAT Experience with the staff and Especially Kyle Hendricks are very AMAZING people to work with! A++++ God Bless!!!!! Extremely satisfied!!!
Andrea DoolittleVirginia was amazing to work with-very professional and helpful
Matthew SchuppHendricks Property Management has been very efficient and effective in getting my rental fixed up and occupied. They are incredibly responsive and handle issues quickly. I am happy I found them and wish I had two years ago. 100% recommend.
Noel PulancoMeeting and collaborating with Ashley has been a real game changer for my investment strategy. Her knowledge, character, and integrity truly make me feel like SArents is only option in town for my residential rentals. True professionals here!
LuckisaskillI've had a good experience renting from this company. They send someone out quickly whenever I have a maintenance request. The workers that come out are always friendly, helpful, and respectful. My recent request with James Abdullah was handled in the same efficient and courteous manner as I've come to expect.
Manny GallegosVirginia Chavez was very easy to talk to very thorough and well knowledgeable in her job
Rene PerezVirginia Chavez is so sweet! Such a wonderful person to work with.
Dale GuruleIt took a bit to get the place rented, but it was of no fault of Hendricks. We got it rented, and the process has been easy being an out of state owner.
Fiber-Seal of San Antonio, LLCHendricks Property Management & staff are absolutely the best! Whenever I've contacted management for anything pertaining to the property I lease, I've always receive a quick response, scheduling is within a day or two! I highly recommend Hendricks Property Management.
becky whitneyTracy Byrd has been amazing in helping me find the perfect rental. She is so easy to work with and goes out of her way to please. I will definitely use Tracy the next time I need help.
Lindsey RavenVirginia was absolutely amazing throughout my home application process. She was knowledgeable, patient, and always took the time to explain every step clearly. Her guidance made what could have been a stressful experience feel smooth and manageable. I truly appreciate her dedication and support, and I highly recommend Virginia to anyone needing help with a home application.
Jessica DunmoreAmazing customer service from Virgina. My husband works a weird schedule so she has been amazing in giving us grace with back and forth of our many questions. I highly recommend you ask for Virgina if you are looking for professional and patient customer service.
Lisa Chavez"Virginia at Hendricks Property Management is fantastic! She’s professional, friendly, and very easy to work with. If you're looking for someone who truly cares about their clients, Virginia is the person to see."
Annalise VillanuevaVirginia Chavez went above and beyond and made the process that much smoother and easier. Our experience was overall amazing.
Destinee FosterThank you so much to Virginia Chavez for being so incredibly helpful through the application process! You have made it a breeze.
AriceliI had such a nice experience with my application process. Thank you to Virginia Chavez for helping making the process easy and understandable. I'll be highly recommending to friends and family.
bearded nationVirginia Chaves made the process very easy on our home search. Everything went smooth and she handled paperwork easily.
Sabrina FordI had an exceptional experience with Virginia Chavez, who provided outstanding assistance with the application process. I will be recommending to friends & family.
Sandra OroscoVery well taken care of bi Virginia Chavez
Monica VillarrealI had a great experience working with Virginia. She is extremely patient, knowledgeable, and consistently kind in every interaction. She listens, follows through, and handles everything with professionalism and care. Her positive attitude and willingness to help truly set her apart in property management. I highly recommend her services.
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