Privacy Policy
PRIVACY STATEMENT
The Privacy and Terms of Use pages both contain some sample text that must be reviewed and edited by your organization. It's important to have these for legal reasons. If you have a merchant account, the merchant account provider typically requires these pages to be here, as well as information on the organization's refund policy, shipping policy, physical mailing address, and phone number. These are part of PCI compliance, which you can read more about here.
Hendricks Property Management, LLC, provides this Privacy Policy to outline how we collect, use, share, and process information collected through this website.
What Information Is Collected?
When you visit http://www.sarents.com, personal identifiable information is not collected without your knowledge. Anonymous information is collected, such as time and length of your visit, the pages visited, the referral site, and name of your internet service provider and browser. This information is used to measure site activity and develop improvements to our website and your user experience.
There are also several opportunities for members and website visitors to provide non-sensitive personal information in order to build a relationship with Hendricks Property Management, LLC. This information may be collected through forms, surveys, meeting registrations, and purchases. If you choose to share any personal information, we may store and use it for marketing purposes, which may include sharing it with other business partners. Hendricks Property Management, LLC, will not sell your personal information. If you wish to be removed from our contact database, please submit your request using our Contact Form.
How Is Your Information Protected?
Hendricks Property Management, LLC, employs various methods to protect your personal information. Submitted information is transferred using industry standard encryption. Hendricks Property Management, LLC’s leadership and other designated administrative users have access to your personal information for the purpose of managing the organization. Financial information, including credit card numbers, is collected and transferred, but not stored within the website.
Do We Use Cookies?
The Hendricks Property Management, LLC’s website uses cookies, small files saved to your web browser, in order to improve your user experience. Cookies can be disabled within your browser. Cookies may be used to measure website activity and to customize the website to your preferences. When you return to http://sarents.com, information can be tailored to improve your user experience.
Third-Party Links
Hendricks Property Management, LLC, may reference or refer you to other websites. Please review each third-party website for their individual privacy policies. Hendricks Property Management, LLC, cannot take responsibility for how third-party websites collect and use activity and personal information.
Consent
By using this website, you consent to Hendricks Property Management, LLC’s privacy policy.
Text Messaging Privacy Policy (TCPA & CTIA Compliant)
Effective Date: 09/02/2023
This Text Messaging Privacy Policy governs SMS and MMS communications sent by Hendricks Property Management (“we,” “our,” or “us”) through our messaging provider, Twilio, in compliance with the Telephone Consumer Protection Act (TCPA), CTIA Messaging Principles and Best Practices, and applicable federal and Texas laws.
By opting in to receive text messages from Hendricks Property Management, you agree to the terms outlined below.
1. Program Description
Hendricks Property Management may send text messages related to:
Leasing inquiries and rental availability
Appointment confirmations and property showings
Maintenance updates and service notifications
Account and billing notices
Marketing promotions and special offers
Message frequency varies depending on your interaction with us.
2. Express Written Consent (TCPA Compliance)
By providing your mobile phone number and opting in through our website (https://www.sarents.com), rental application, service request form, lease agreement, or other authorized method, you provide prior express written consent to receive recurring automated marketing and informational text messages from Hendricks Property Management at the number provided.
Consent is not required to purchase, lease, or obtain property management services.
You represent that:
You are the account holder or authorized user of the mobile number provided
You are at least 18 years of age
The information you provide is accurate
3. Opt-In Methods
You may opt in to receive SMS communications by:
Submitting your phone number through forms on our website
Signing a lease or rental agreement that includes SMS consent
Requesting information about rental properties
Verbally consenting during recorded communications
We maintain opt-in records in accordance with Twilio A2P 10DLC requirements.
4. Opt-Out Instructions (CTIA Required Language)
You may opt out at any time by replying:
STOP
After you send STOP, you will receive one confirmation message confirming your opt-out status. After this confirmation, you will no longer receive SMS messages from us unless you re-enroll.
For assistance, reply:
HELP
You may also contact us directly at:
Phone: 210-344-3463
Website: https://www.sarents.com
5. Message & Data Rates
Message and data rates may apply depending on your wireless carrier and plan. Hendricks Property Management is not responsible for carrier charges.
Wireless carriers are not liable for delayed or undelivered messages.
6. Supported Carriers
Our SMS services are supported by major U.S. carriers through Twilio’s messaging platform. Carrier participation may vary, and message delivery is subject to effective transmission by your carrier.
7. Data Collection and Use
When you participate in our text messaging program, we may collect:
Your mobile phone number
Your name
Property address (if applicable)
Message content and response history
Date, time, and delivery status of messages
We use this information to:
Provide requested services
Send leasing and maintenance communications
Send marketing messages (if opted in)
Maintain TCPA compliance records
Improve our communication services
We do not request or knowingly collect sensitive personal information via text message.
8. Data Sharing and Disclosure
We do not sell, rent, or share your mobile number or SMS opt-in data with third parties for their marketing purposes.
We may share information with:
Twilio, our messaging platform provider
Service providers assisting with property management operations
Legal authorities if required by law
All service providers are required to safeguard your information and use it only for authorized business purposes.
9. Data Retention
We retain SMS consent records, opt-in timestamps, and message logs in accordance with:
TCPA requirements
CTIA guidelines
Twilio A2P 10DLC compliance standards
Applicable Texas and federal laws
Records are retained as long as necessary for legal compliance and operational purposes.
10. Prohibited Content and Compliance
Hendricks Property Management complies with Twilio’s Acceptable Use Policy and CTIA guidelines. We do not send:
SHAFT content (Sex, Hate, Alcohol, Firearms, Tobacco)
Illegal or fraudulent messaging
Phishing or misleading communications
Unsolicited third-party marketing
11. Terms of Use
Your participation in our SMS program is also governed by our Terms of Use:
https://www.sarents.com/terms-of-use
12. Privacy Policy Integration
This Text Messaging Privacy Policy forms part of our broader Privacy Policy located on our website at:
13. Changes to This Policy
We may modify this Text Messaging Privacy Policy at any time. Updates will be posted on this page with a revised effective date.
Continued participation in our messaging program after updates constitutes acceptance of the revised terms.
14. Contact Information
Hendricks Property Management
San Antonio, TX, USA
Phone: 210-344-3463
Website: https://www.sarents.com
This policy was last modified on 09/12/2023.